Buy and sell with confidence

Read the listing carefully — title, description, photos and location should all be consistent.

Look at the seller's profile: account age, number of completed Deals, verified phone and reviews.

Ask specific questions through swissmax messaging — vague or copy-pasted answers are a red flag.

Request an extra photo, video or the serial number for valuable items.

Where possible, use a Deal — you get a written record, a clear price and access to dispute support.

If anything feels off, walk away. There will always be another listing.

Meet in a public, well-lit place during daytime — train stations, shopping centres, popular cafés.

Whenever possible pick one of our Safe Meeting Spots, suggested directly inside the Deal.

Bring a friend or family member, especially for high-value items.

Tell someone where you are going, with whom, and at what time.

Inspect the item carefully before handing over money — test, weigh, count.

Trust your instincts: if the situation feels unsafe when you arrive, leave and report it.

For in-person hand-overs, prefer cash, TWINT or another instant Swiss method — pay only once the item is in your hands.

Never pay by wire transfer, Western Union, prepaid cards, gift cards or cryptocurrency to someone you don't know personally.

For shipped items, treat any request for payment before delivery as high risk.

Be very suspicious of "overpayment" requests — the buyer "accidentally" sends too much and asks you to refund the difference.

swissmax will never ask you for your card, banking or wallet password in a message or email.

If a price seems too good to be true, it almost certainly is.

Use swissmax messaging instead of moving the conversation to WhatsApp, Telegram or personal email when you can avoid it.

Never share passwords, two-factor codes or recovery codes with anyone — our support will never ask for them.

Avoid sending photos of your ID, passport or bank card unless you started the verification yourself.

Watch out for phishing — fake swissmax emails are usually sent from look-alike domains, contain spelling mistakes or pressure you to click "now".

Enable two-factor authentication on your account from Settings → Two-factor authentication.

If you ever entered your credentials on a suspicious page, sign in to swissmax and change your contact email right away — then contact support.

Keep every message, screenshot, photo and receipt — they are essential evidence.

If the issue is about a Deal, open a dispute directly from the deal page within 14 days of completion.

Use the "Report" button on the ad or the user's profile to flag the issue to our moderation team.

For suspected fraud involving payment, also report it to your bank and to the Swiss police (Cybercrime portal: cybercrimepolice.ch).

Contact swissmax support through the contact form — we'll respond within one working day.